posted on May 6, 2022
80 percent of customers say they’re more likely to do business with a company if it offers personalized experiences.
Customer service jobs can be tough during normal times, but the pandemic has made things even harder. Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies and that is why Tremb offers On Site Services.
